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The delivery of a purchased product may consist of giving access to the Software Installer file and any of the following: a serial number, an unlock code, a key file or other software protection technology.
All software available on the GravityExtra shop is delivered by electronic means only in the form of a download.
The download links are located in the Download section of the User Account.
Due to the nature of the delivery network some Installer Files, Serial Numbers, Unlock Codes or Keyfiles may take a few minutes to process in order to be supplied to the customer. In such cases, a message is displayed in the customer’s User Account to inform about such circumstances.
The customer is responsible for maintaining a network connection which will ensure the full download of the installer file(s).
If the Software Installer, Serial Number, Unlock Code or Keyfile are not available to the customer in his/her account, the customer should contact the GravityExtra Customer Care team through the Help Center here.