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1. Overview & Business Value

The Gravity Forms Getjobber (Jobber) Integration Add-on connects your WordPress forms directly with Jobber field service management platform. Built specifically for residential and commercial contractors, cleaners, landscapers, painters, and maintenance companies, this add-on converts website booking inquiries into active Jobber clients and scheduled service jobs automatically.

Rather than paying continuous monthly subscription fees for generic automation tools like Zapier or Make—which introduce latency and hit task caps during peak service seasons—this native add-on establishes a direct, sub-second API handshake with Jobber’s API. Your office staff eliminates duplicate client entries, captures accurate job specifications, and accelerates dispatching.

2. System Requirements & Prerequisites

Ensure your website environment meets the following requirements:

• WordPress: Version 5.8 or higher.
• Gravity Forms: Version 2.5 or higher.
• PHP: Version 7.4, 8.0, 8.1, or 8.2 with cURL support.
• Jobber Account: Active Jobber subscription with API developer credentials enabled.
• SSL Certificate (HTTPS): Required for secure API data communication.

3. Authentication & Global Configuration

To connect Gravity Forms with your Jobber account:

1. In your WordPress dashboard, navigate to Forms → Settings → Jobber.
2. Enter your API Access Token or authenticate via OAuth.
3. Click Save Settings. A confirmation indicator verifies that the add-on has connected to Jobber.

4. Feed Setup & Dynamic Field Mapping

Configure feeds to map service requests to Jobber clients and jobs:

1. Navigate to Forms → [Your Form] → Settings → Jobber.
2. Click Add New to configure a new integration feed.
3. Specify a Feed Name (e.g., “Website Service Booking to Jobber”).
4. Map client properties: First Name, Last Name, Phone Number, Email, and Physical Service Address.
5. Map job properties: Service Description, Requested Service Date, and Line Item Pricing.
6. Click Save Settings.

5. Advanced Logic & Conditional Execution

Filter and control when service requests dispatch into Jobber:

• Service Type Filtering: Route different trade services (e.g. Lawn Mowing vs Tree Removal) to designated crew schedules.
• Location-Based Feeds: Trigger dispatches only when service addresses fall within your business’s operating radius.
• Quote vs. Immediate Booking: Create preliminary job requests for high-ticket quotes while creating confirmed jobs for routine maintenance.

6. Developer Extensibility & Action Hooks

Developers can customize Jobber API payloads or inject custom line items.

/**
 * Modify Jobber job payload before dispatching
 *
 * @param array $payload Jobber API request array
 * @param array $feed Current feed configuration
 * @param array $entry Current form submission
 * @return array Modified job payload
 */
add_filter( 'gform_jobber_job_payload', function( $payload, $feed, $entry ) {
    // Add custom booking reference
    $payload['instructions'] = 'Online Request from Entry #' . $entry['id'];

    return $payload;
}, 10, 3 );

7. Troubleshooting & Common Gotchas

Common setup issues and resolutions:

• Client Deduplication: Jobber automatically scans for matching email addresses and phone numbers. Ensure customer contact fields are accurately mapped in your feed.
• Token Expiration: If submissions fail with authorization errors, verify your API Access Token in Jobber settings and renew your connection in WordPress.
• Audit Verification: Inspect individual Gravity Forms entry notes after test submissions to verify the returned Jobber Client ID and Job ID.