How can we help you?

How to Connect Jumio with the Gravity Forms add-on:

1. Log in to your Jumio Customer Portal.

2. Go to Settings → API Credentials and note your API Token and API Secret.

3. In your WordPress Admin, go to Forms → Settings → Jumio.

4. Enter your API Token and API Secret.

5. Click Save Settings.

How to Create an Identity Verification Feed:

1. Go to Forms → [Your Form] → Settings → Jumio.

2. Click Add New to create a new feed.

3. Enter a Feed Name.

4. Map the Customer Reference Field — select the form field that contains a unique identifier for the user (e.g., email or ID).

5. (Optional) Enter a Callback URL to receive verification results.

6. Click Save Settings.

How to use Conditional Logic:

In the feed settings, check the Enable Condition checkbox to add conditional logic. This allows you to control when the Jumio verification is triggered based on form field values.

Note: Before Setting Feed, the user should disable ‘No Conflict Mode’ by navigating to Forms → Settings → Disable No Conflict Mode.

Thanks.