Gravity Forms
+ Redmine Premium

Turn form submissions into tracked work. The Gravity Forms Redmine Premium Add-on creates a Redmine issue from every Gravity Forms entry, mapping your form fields to the project, tracker, subject, description, priority, assignee and any custom fields you use — so a bug report, a support request or a change request lands in Redmine ready to triage, instead of sitting in an inbox.

You connect with your own Redmine and your own API access key, over the Redmine REST API. Redmine is open source and you host it wherever you like; the add-on simply needs its address and a key, which it stores encrypted on your site. Per form you build a feed that says which project and tracker to use, what the subject and description should be (merge tags and an all-fields list are supported), and which numeric ids to send for priority, assignee, category or a parent issue. You can also map Gravity Forms answers straight into Redmine custom fields.

It is built to be safe and quiet. The API key is encrypted at rest and never shown again, never logged and never written to an entry. A feed can log an optional time entry on the new issue, conditional logic decides when an issue is created, and if Redmine is ever unreachable the submission still goes through and the add-on leaves a clear, masked note on the entry rather than blocking your visitor.

On a submission the add-on reads your feed, builds the issue body from your field mapping and merge tags, and sends POST /issues.json to your Redmine with the API key in the X-Redmine-API-Key header. It reads the new issue id, keeps the issue link on the entry and adds a success note; if you enabled a time entry it then sends POST /time_entries.json for the created issue. The address is validated and locked to https, private hosts are refused unless you allow them, redirects are not followed, and the key is encrypted at rest and stripped from every message.